Our company continues to work as always in an effort to improve the quality of the service it provides to its customers.
Our customers know that the values that define our day-to-day work centre our efforts on continuing to improve the services we offer.
For some years now, Musquera has been publishing the rate of incidents(1) in the service. This is one of the primary vectors used to objectively measure the level of quality achieved.
The positive changes in this indicator underpin the policies undertaken by Musquera over the years and are the result of the effort put forth by the entire staff in the organisation.
Therefore, in line with our commitment to constant improvement, today we have taken the decision that for this year 2010, we will reduce the rate of incidents from 1.2% to 1%.
This change increases our high standards and is indicative of Musquera's pledge to seek excellence in the service offered.
Ongoing development in the pursuit of excellence, in all areas, is something that, for over half a century, has been ingrained on the character of our organisation: Musquera Logístics.
Musquera Logístics, s.a.
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(1)Note: Musquera defines incident as any commitment undertaken with our customers that has not been met (breakages, late deliveries, differences in packages…).
